Last updated: September 2026. Please review the terms below before using our website or engaging Dellvantix for services.
These Terms of Service ("Terms") govern your access to and use of the Dellvantix website (dellvantix.com) and any services, products, or software provided by Dellvantix BPO & IT Solutions ("Dellvantix", "we", "us"). By accessing this website or engaging our services, you agree to be bound by these Terms.
Dellvantix provides IT services, managed IT services, business process outsourcing (BPO), knowledge process outsourcing (KPO), and software products developed and operated by Dellvantix. Specific deliverables, timelines, and pricing for any engagement are defined in a separate written proposal, statement of work, or service agreement signed by both parties, which takes precedence over this general page in the event of a conflict.
Unless otherwise agreed in writing, custom software developed for a client under a signed statement of work is owned by the client upon full payment. Dellvantix retains ownership of its pre-existing tools, frameworks, and proprietary products (including but not limited to NESBOND, Dellvantix Mail, BringDT, and the Dellvantix product portfolio), which are licensed for use, not sold, to clients.
Dellvantix treats client business information, source code, and data shared during an engagement as confidential, and will not disclose it to third parties except as required to deliver the agreed services or as required by law. Clients may request a mutual non-disclosure agreement (NDA) prior to engagement.
To the maximum extent permitted by law, Dellvantix's liability for any claim arising from its services is limited to the fees paid by the client for the specific service giving rise to the claim in the preceding three months. Dellvantix is not liable for indirect, incidental, or consequential damages.
Specific response times, uptime commitments, and reporting cadences for Managed IT, BPO, and KPO engagements are defined in the applicable Service Level Agreement (SLA) issued at the start of each retainer engagement. In the absence of a signed SLA, Dellvantix targets a one-business-day response time for support requests.
Either party may terminate an ongoing retainer or subscription with 30 days' written notice, unless a different notice period is specified in the signed agreement. Project-based engagements may be terminated per the cancellation terms in the relevant statement of work.
This Privacy Policy explains how Dellvantix collects, uses, and protects information submitted through this website (including the contact form) and through our software products.
Information we collect: name, email address, phone number, company name, and any details you submit through our contact form or during onboarding to a Dellvantix product or service.
How we use it: to respond to enquiries, deliver contracted services, provide customer support, and — only where you've agreed — send occasional updates about our services or products.
How we protect it: contact form submissions are stored in an access-controlled database and reviewed only by authorized Dellvantix staff through our admin panel. We do not sell or rent personal information to third parties.
Your rights: you may request access to, correction of, or deletion of your personal data by emailing info@dellvantix.com.
This website may use essential session cookies to support core functionality (such as form security tokens). We do not currently use third-party advertising or tracking cookies. If analytics tools are added in future, this policy will be updated accordingly.
These Terms are governed by the laws of India, and any disputes arising from them are subject to the exclusive jurisdiction of the courts of Bhubaneswar, Odisha.
Questions about these Terms or our Privacy Policy can be sent to info@dellvantix.com or via our contact page.
